All experience
Manager / Barista
Theobroma Chocolate Lounge, South Yarra · South Yarra, Melbourne
Café manager and barista — ran daily operations with the owner and built a motivated team committed to quality coffee, food and service.
Overview
Theobroma Chocolate Lounge in South Yarra serves specialty chocolate drinks, coffee and confectionery. Jenks worked there as manager and barista while studying engineering. (His CVs give slightly different dates within 2010–2011.)
What Jenks did
- Worked closely with the owner / general manager to keep operations seamless and efficient.
- Made professional-quality coffee and specialty hot and cold chocolate drinks.
- Developed a motivated, high-performing team committed to quality coffee and food.
- Handled retail confectionery sales, cash, opening and closing.
Achievements
- Built a team that consistently exceeded guests' expectations; described by Jenks as one of the business's crucial employees.
Why it matters to employers
First people-management role: rosters, standards, service under pressure and a P&L-minded owner. Hospitality managers learn customer empathy and operational calm — both show up later in Jenks's support, service-delivery and developer-experience work.